925 Westbank Drive, Suite 100
Austin, TX 78746
Phone (512) 327-0411
Fax (512) 327-5437
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Choosing a pediatrician is an important decision! You should feel at ease with your healthcare team. All of the healthcare providers are accepting newborns. Click below for details on meeting the doctors and coming to the 411 Pediatrics babycare class.
Click Here to watch! Watch videos featuring our 411 doctors on parenting and health topics.
2. Are you expecting? 411 Pediatrics holds FREE monthly newborn care classes! Here are the dates of upcoming babycare basics classes, held from 7-8pm at our office: May 7, May 28, July 2, Aug 6. If you would like to attend a class or you are expecting and want to join our practice, enter the patient portal with your name and request for information.
3. NEW! Breastfeeding Prep Class. Certified Lactation Consultants, Kiran Hahn, IBCLC & Helina Teshome, IBCLC offer a great class to help parents-to-be prepare for nursing. We offer breastfeeding support before and after your baby is born! Upcoming dates for classes, held at 7pm in our office: 4/21, 5/19, 6/16, 7/21, 8/18. The cost is $45/couple. Call the office for details.
4. 411 Pediatrics offers ear piercing. Now you can have ear piercing done in our office instead of heading to the mall. Please call us for details.
Welcome to 411 Pediatrics! 411 Pediatrics consists of Ari Brown MD, Ava Gallagher MD, Kristina Smith MD, Julia Smith, RN, ARNP, Brooke Gonzalez RN, PNP, and independent lactation consultants, Kiran Hahn, RN, IBCLC and Helina Teshome, RN, IBCLC. These breastfeeding experts assist with newborn follow up appointments and provide consultation services during regular office hours. Our team shares the same healthcare philosophy. We value compassion, communication, and convenience. Families deserve an available, accessible medical home that knows their children. And, they should be able to connect to their healthcare providers in the digital age. We get it!
We are open 7 days a week! We offer walk-in AFTER HOURS CARE/ minor emergency care on weekday evenings and weekend days for ALL children in the Austin area, not only 411 Pediatrics patients. We also offer well child visits for 411 Pediatrics patients during our evening after hours care and on Saturdays! Please call the office for specific scheduling information. We are open until 8pm Monday through Thursday. Please note: For the spring, Saturday and Sunday hours are 9am-1pm. As always, you can contact our healthcare providers by phone or via the patient portal when the office is closed.
NOTE: After hours care will be closed on Sunday, April 20, 2014 for the holiday.
Scheduling appointments: To book a well child appointment, either call the office or click on the free 411 Patient Portal and follow the prompts. The portal will allow you to request a well child appointment for a certain date and time, but our staff will handle the actual scheduling and confirmation with you. To book a sick visit or a consultation, please call the office at 512-327-0411.
Contacting the office: The 411 Patient Portal is a free, health privacy secure communication tool that allows direct messaging between our patients and 411 staff. It is extremely easy and convenient to leave non-urgent questions for our providers or staff. Please sign up. We promise that you’ll love it! Note: it may take 1-2 business days to return messages on the portal, so please call the office if you have a medical issue that requires more urgent attention. For instance, if your child has a fever, breathing problems, vomiting, etc, please call the office. Patients who have a medical question and referring doctors and hospitals should call the office at 512-327-0411 when the office is closed to be connected to the medical staff on-call for the practice. If there is ever a problem getting through to the practice's answering service, it is also possible to call our medical answering service directly at 877-875-9009. Please call the office number first, though, as it offers the most efficient communication with our practice.
Transferring medical records: To transfer your child's medical records, just print and fill out an authorization for medical records release. You will need to send that form to your current medical provider's office, where the records are housed, and that office will send the records to our office.
Insurance accepted: The office accepts most major insurance plans. The office currently accepts Aetna, Blue Cross, Cigna, Humana, Seton Employee Healthplan, United Healthcare and several smaller carriers. Note: For non-411 Pediatrics patients utilizing our After Hours Care, please contact our office about your specific insurance plan and billing requirements.
Newborn hospital rounds: We no longer make newborn hospital rounds. The pediatric hospitalist service sees newborns for our practice at all area hospitals. Once you all come home from the hospital, you will need to schedule a newborn followup visit at our office when your baby is 3-5 days old. The time frame varies depending on how many days are spent at the hospital after delivery, how feedings are going, and what your newborn's weight is on the day of discharge. We can provide additional guidance when you call to schedule the appointment. Please be sure to bring any paperwork and hospital/birthing center discharge records with you to your baby's first appointment.
We hope to see you and your beautiful children soon!! We accept newborns and children ages 0-18 as new patients.